We’re glad you’re here.
We know you, as care providers, are the best kind of people (duh). These Community Policies are meant to ensure everyone is held to the same standard and the interactions taking place on Huddle are productive and successful for all. We want everyone to feel welcome, safe, and supported on Huddle. The expectation is that everyone adheres to these policies to help engender a fundamental level of trust and respect within the Huddle community.
As a basic tenet, we ask every member of our community to act responsibly and ethically. You are accountable for your behavior and we ask for your help maintaining the overall health of the community. If you see something that you believe may violate our policies, please report it to us. These reports, along with our technical safeguards, help us identify and prevent abuse and misbehavior. (Note: there is a difference between reading something you don’t agree with and someone actually violating the rules of the community. With that in mind, please use the report function responsibly.)
Thank you for using Huddle! Together we can create a place where frontline healthcare professionals come together to inform, inspire, and learn from each other.
Be you. Be kind. Be compassionate. Have fun.
We want Huddle to be a place where you feel comfortable. We want it to be a place where you want to spend your time. So, we ask you to tell your peers about yourself, share your experiences, and ask questions— be forthright and forthcoming. We want you to approach Huddle as a collaborative space to meet the shared goals of disseminating knowledge and redefining the future of healthcare with compassion, openness, and transparency.
With this in mind, you should feel at ease with sharing your honest feelings and experiences—even if that means that thing isn’t always positive. (The dialogue wouldn’t be an authentic or accurate representation of what you, as a care provider, goes through everyday if it were all positive.) Many times we need to process and share, amongst peers who will understand what you’re going through. This is the exact reason why we’ve created Huddle—to be a space where you can connect to peers. All we ask is that you are that what you say and share needs to be done so civilly, constructively, and without the intention to cause harm.
Frontline healthcare professionals are leaders who collaborate to improve patient outcomes and alter systemic structures that have a negative influence on individual and community health. Help us create a culture of kindness, empathy, and learning within our community. Be you.
We aim to provide a safe, online space where healthcare professionals can discuss the types of things they’d share in person with colleagues. To facilitate this sense of trust, we require that all members provide their real name and accurate information about themselves and verify their professional credentials. We don’t allow fake profiles on our platform and it’s not okay to provide misleading or deceptive information about yourself—your qualifications, work experience, affiliations, or achievements. Only invite people that you know, that are recommended to you by trusted connections, or that you trust to join our community and who are qualified to do so.
In terms of what you say and the content you share, do not share comments, opinions, or other content in a manner that is intended to be misleading or is inaccurate or conceals a conflict of interest or unlawful motive. Do not share content that directly contradicts guidance from leading global health organizations and public health authorities. And, critically, do not share content that conflicts or contradicts medical standards for care or violates your professional code of ethics.
As healthcare professionals, abide by the fundamental principle that underlies your professional practice: respect the inherent dignity, worth, unique attributes, and rights of each and every individual —regardless of their personal attributes or life situation. Consider the needs and respect the values of each person in each interaction and setting whether you agree with them or not..
Moreover, as if you were at work at the nurse station or in the documentation area, treat conversations in public channels the same way. Anyone can walk in and hear what you’re saying and participate (as in real life, this has its advantages and disadvantages depending on the subject). So, we ask you to be mindful when engaging others in public channels—keep it professional, relevant, and on-topic—as ultimately you’re accountable for what you say and share.
This is not to say we don’t want you to engage in debate or avoid certain issues. We believe healthcare professionals need to have tough conversations. These conversations can be some of the most important and meaningful discussions on Huddle. However, we ask that when these discussions take place, they are done in a civil and productive manner. These exchanges should help everyone better understand their peers, their patients, their profession, and themselves.
We recognize and appreciate the need to speak discreetly. We know these conversations need to be had, too. Therefore, if you want to discuss a topic with another member privately, directly message them or start a private group—it’s the same as going to the coffee shop around the corner. Only you and the other individuals in that private channel will know what’s being said in the conversation.
Finally, we ask that you do not share personal, sensitive, or private information about anyone other than yourself— this extends to patients. We encourage you to talk about patient considerations, but do not share protected health information.
Be helpful. Be an advocate.
Our members are here to empower, support, advocate for, and learn from each other. With this collaborative goal in mind, here are some guidelines for your interactions:
● Share experiences, information, or anything else you think might be helpful to the community.
○ If you’re sharing a link, please do not use a link shortener as this will likely be flagged as spam automatically due to technical safeguards.
● Encourage understanding.
● Respectfully challenge the idea, not the person.
● Don’t make assumptions.
○ When you’re unsure about something someone has said, ask for clarification and be willing to listen to the response.
● Avoid generalizing or over-simplifying.
● Acknowledge common ground.
○ Even if you don’t wholeheartedly agree with someone, if you can appreciate something they’ve said or done, let them know.
● Identify clear actions your peers can follow.
○ Work toward solutions that acknowledge and address the needs and concerns of everyone.
● Cite Sources.
○ If you are sharing data, please include its source for clarity and to support the discussion.
Be safe and law abiding.
We seek to create a safe space for all of our members. Huddle shouldn’t be used to harm others or their careers or to air personal grievances and dispute. It is not okay to harass, abuse, or send other unwelcome communications to people (e.g., romantic advances, sexually explicit content, junk mail, spam, chain letters, phishing schemes). We do not allow or tolerate hate speech or abusive or threatening behavior on Huddle. Content or statements that are bigoted, offensive, or which endore or advocate illegal or immoral activity or content that violates any other party’s rights or privacy will not be allowed on Huddle.
A violation of our Community Policies may result in enforcement actions. Depending on the severity of the violation and a member’s behavior or history, we may limit the visibility of certain content, or even suspend a member’s account in the event of severe or repeated offenses. If you believe action taken on your content or your account was in error, you can submit a request to appeal your case.
We want you to find your time here healthy and productive. So please let us know if there’s anything that can add to your experience, from fun new features to new ways to improve what’s already here.
● We validate the information you provide against state and national registries. This helps ensure the community is made up of only qualified healthcare professionals.
● Messages in public channels are only accessible and searchable for 45 days. After this, the messages are not available within the application. This does not apply to private channel conversations.
● Messages in private channels are not viewable by anyone but the people in the conversations—even Florence Health. Only if a member is reported for inappropriate content will the Florence Health team be able to see the messages for investigative purposes.
● Within our conversation channels, we also have a few automated tools to help prevent inappropriate behavior and content sharing:
○ Profanity filtering (in public channels)
○ Domain filtering